COVID-19 Policy

WHAT WILL HAPPEN IF I HAVE A BOOKING WITH YOU AND THE GOVERNMENT ENFORCES ANOTHER LOCKDOWN?

If you cannot travel due to government restrictions or we are forced to close, you will be able to transfer your dates or request a refund minus £30 admin fee.

CAN I CANCEL MY BOOKING?

If you choose to cancel a holiday that falls outside of restricted dates, our normal cancellation terms would apply.  These terms can be found at https://www.thishouse.uk/tsandcs

WHAT TO DO IF DEVELOPING COVID-19 SYMPTOMS BEFORE THE START OF THE HOLIDAY

If you or a member of your party develops symptoms prior to your stay or is asked to self-isolate, you must follow the latest NHS guidance in this respect and not travel under any circumstances, we can offer a *movement of booking within 12 months of your original booking, with a £30 admin fee.

Please note that we may request supporting evidence in order to process the movement of booking.

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites. In particular please read and familiarise yourself with the following information here and here 

TERMS OF PAYMENT

At the moment our payment terms remain the same for future bookings. 

MOVEMENT OF BOOKING TERMS

When moving a booking in line with our COVID-19 policy, your booking must reflect the same terms and value as the original booking, e.g. seasonal pricing varies so you cannot rebook a Winter stay for the Summer. Any seasonal changes can be supplemented.

CANCELLATION BY THE OWNER

If there are COVID-19 travel restrictions in place forcing us to close or your booking has to be cancelled by us due to circumstances beyond our control, in addition to our standard terms and conditions, we would try to offer you a replacement holiday in the same property, to the same value as the one cancelled.

YOUR OPTIONS

You should not continue with your holiday if doing so would be in breach of the COVID-19 regulations applicable to your booking. If you think that your booking cannot go ahead in compliance with applicable government regulations, please contact us. 

The options described above are not available to you if your booking can go ahead in compliance with the applicable government regulations. In this case, if you chose to cancel your booking nevertheless, normal cancellation charges will apply.

WHERE CAN I FIND THE LATEST GUIDANCE FROM THE GOVERNMENT?

Please click here

As you will appreciate, the Government regulations and guidance on COVID-19 changes frequently. Before you travel to your holiday cottage, please ensure you have checked and understood the relevant regulations applicable to you, your departure location, your destination, and the make-up of your party, as it is your responsibility to comply.